Connectivity issues

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I live in a 55+ community in Fredericksburg VA. When we first moved in (2021), we had Ruckus connectivity issues and a technician (at that time) replaced on of the two units we have. A year later, I'm still having connectivity issues, where the signal strength will "disappear" and then come back. I bought a range extender in hopes of helping the signal to limited success. I called customer service recently and was told I could no longer speak to a live person for assistance if I owned a Lennar home and to come to this forum for assistance, so here I am. How can I rectify this issue and is there a live person available to speak to or even come out to my home to troubleshoot the issue(s)?

Sidenote: When I was last able to speak to someone, I was told that a switch would most likely needed to be changed in the future. The tech referenced switch, ICX 7150-C12

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