Connecting to Replacement RUCKUS ICX-7150-C12P

[MoLennarHome]

Hello, I was instructed to leave a new message by Imran Sanadi. I live in a Lennar home and received a replacement RUCKUS ICX-7150-C12P port In the mail today. I installed it and the lights are all green in the port. 

I have three ruckus access points in my home, and they are all finally turned on with the green light on. Previously, with the defective port, this was not the case.

However, the “PWR” Indicator on all three access points is flashing green. Furthermore, I cannot access the WiFi - the old Wi-Fi name that I used to use does not even show up under the list of Wi-Fi available.

Please help with this issue.

[Imran_ruckus]

Hi @MoLennarHome 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up your new RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. Please describe the status of the lights on the three access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the ALL above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[MoLennarHome]

Hello, enclosed are pictures of one of the access points in my home, a picture of the new Ruckus port, and a front and back picture of the Wifi to my home. 

The access point's "CTL" is lit green. The access point's "PWR" light flashes green, so although it is shown without the green light in the picture, it flashes green continously.

The new Ruckus port is all lit green. 

My Wifi port (AT&T) is green and works fine because I can connect devices to it.

My problem is connecting to the Ruckus port/access points throughout my house. I used to be able to do this under a "Lennar" Wifi name; however, it does not populate as a Wifi option now. 

Please advise on how to configure the new Ruckus port to the AT&T Wifi.

[Imran_ruckus]

Hi @MoLennarHome 

Thank you for your response and the update.

Based on the picture you shared, it appears that the black cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes, and feel free to reach out if further assistance is needed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community