Clients Connecting to wrong Ruckus AP

[Jhendex]

Hi all,

I have a Ruckus Home Unleashed system with 3 APs (one on each level of the home). Recently, my MY Q garage door has been opening and closing by itself, and responding inconsistently to remote access.  After some digging, I noticed that the system has been bypassing the ground level AP, which is feet away, and assigning itself to the 2nd level AP.  Because of the build material of the home, there is not a strong connection between floors, so this is causing an issue in this and some other devices that are doing the same thing.   My question is, how can I re assign devices in the home so that they connect to the closest AP, the one that is on the same floor?  

[Imran_ruckus]

Hi @Jhendex 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Jhendex 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community