Change in Home Ownership

[mcmanup]

I recently purchased a four year old Lennar home.  I've watched the Ruckus Unleashed videos showing how to set the unit up via Configure.Me.  When I use the app on my iPhone everything goes well until I hit the Submit as the final step.  It always comes back with a message saying 'Unleashed set up failed'.  Could the unit still be associated with the previous owner?  This happened with Ring camera and Honeywell thermostat.  I contacted those companies and they deleted the previous owners name and info from their system and I was able to set up those devices with my name and information.  If you think this is the problem, how do I do this with Ruckus?  Thank you!