Ceiling unit lit red in secondary bedroom

[Paddybc81]

Hi all.  FR ceiling module is all green. Noticed last week the ceiling module was red lit at ‘power’.  Unplugged the main ruckus box, waited 5 minutes and the FR rebooted and secondary bedroom started to reboot with 2 green lites then went red. Any suggestions ?  Also, I see a reset button inside - worth trying ?  And, my unit is only 8” from wall - how do you get the cover off the ceiling unit to see ?

TIA. 

[Paddybc81]

Clarification: ceiling module in secondary bedroom was red lit and remains red lit after unplugging. 

[pinky_ruckus]

Hello @Paddybc81 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Power lights on the Access point turns red.

Could you please unplug the ethernet cable of the Access Point with the Red PWR light and plug it into any 1 in-12 ports (as highlighted in the below screenshot) of the RUCKUS ICX-7150-C12P Switch?

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Paddybc81 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Paddybc81,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.