Cannot re-connect Ruckus AP

[jhopkins1209]

Description: Hello, I checked my AP to see why I cannot connect to my accounts and reconfigure everything. When I go to the app, it says, "You are not connected to the Unleashed network. Go to settings." Then, when I log into my Ruckus online account, nothing populates. When I try to go to the http://unleashed.ruckuswireless.com website, it tells me it cannot find the server, and then there is a "no internet" when I am on the configure.me wifi.

I will be transparent and inform your team that I have not logged onto Ruckus for years I am not even certain how long it has been disconnected.

[Imran_ruckus]

Hi @jhopkins1209 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @jhopkins1209 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[jhopkins1209]

Hello, yes it’s a Lennar home. 

[Imran_ruckus]

Hi @jhopkins1209 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Access Points configuration.

When you connect to the configure.me-xxxxxx network it will not let you connect to the Internet. This network is intended to configure the RUCKUS Wi-Fi network.

Please refer to the video below and complete the configuration.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.