Cannot login access point IP address to upgrade firmware via app or PC.

[Vind24]

Need guidance on accessing ruckus access point IP address to check and upgrade firmware.

[Imran_ruckus]

Hi @Vind24 

Greetings!

Thank you for your response and the update.

Could you please confirm if you are able to access the Switch Dashboard via a web browser? You should see a screen similar to the example below, which will help verify that the IP address corresponds to the Switch.

Additionally, please try accessing the Command Line Interface (CLI) using Telnet, as outlined in the following RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

Telnet – Port 23

Kindly provide an update based on the above steps and let me know how it goes.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Vind24 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Vind24 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Vind24 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community