Cannot connect to configure me WiFi for R720 AP

[Bryce]

Hello,
My house was previously running on 3 ruckus R510 AP’s. I recently bought three R720 AP’s to work with my 2 gig internet. I have unplugged all the R510 AP’s and plugged in just one of the 720 AP’s to my switch along with my router to one of the 12 ports. I see the configure me WiFi pop up. I type in the device S/N for the password. It appears to be trying to connect to the WiFi but never does. The AP currently has the power light solid green and CTL light slow blinking green with no other lights. Can you please advise how I am able to get connected to the configure me WiFi so I can set up my master AP and connect the other two AP’s?

[pinky_ruckus]

Hello @Bryce ,

Thank you for the response.

Could you please confirm if you are performing factory reset with only one AP connected?

Please unplug the other AP, leaving only ONE connected to the Switch port, and perform a factory reset on it.

I would request you to please refer to the below You tube video in performing factory reset of AP

https://www.youtube.com/watch?v=vmztt3BbBxc

In that video, when he presses the reset button with a paper clip, PWR turns RED and blinking green. Please check configure.me when PWR turns blinking green.

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bryce]

Yes, I have attempted the factory reset a few times with only one AP connected to the switch. I have tried the factory reset using each of the 3 AP’s each time only one of them being plugged in, and I have the same issue no matter which AP I am attempting to set up as the “master” AP

[pinky_ruckus]

Hello @Bryce ,

Thank you for the response.

From the response shared, I understand that the reset was not successfully completed.

Please follow the below steps to complete the reset:

1.  Power on the AP and let it boot for 2–3 minutes.

2.  Press and hold the RESET button for 10–15 seconds.

3.  Release the button only when all LEDs flash simultaneously.

4.  Allow the AP another 2 minutes to reboot.

After a successful reset:

*  The AP will broadcast a Configure.Me-XXXXXX SSID.

*  No password is required to join this network.

Please follow these steps and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bryce]

I did that, however there IS a password required to connect. From my research, it seems the WiFi password is the serial number. Once I enter the password, it shows it is attempting to connect, however my phone never connects to the WiFi and it continues to have the loading symbol next to the WiFi. I have tried other devices, and it does the same thing.

[pinky_ruckus]

Hello @Bryce ,

Thank you for the response.

Serial Number should be all in CAPITAL LETTERS if there are any alphabets. 

Please  try using the last 9 characters of the AP’s serial number (S/N), typed in uppercase. If that doesn’t work, ensure you’ve held the reset button for at least 10 seconds until the power LED blinks, then try again.

When prompted for a password, enter the last 9 characters of the AP’s serial number in uppercase (e.g., if S/N ends with AB123456789, use 123456789).

If the password still fails:

• Double-check that you’re using the serial number from the sticker on the AP, not the MAC address.
• Make sure it is typed it in uppercase (case-sensitive).

Try resetting again to ensure the AP is truly back to factory defaults.

Please let us know if you have any queries in this regard.

Thank you for your understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community