Cannot connect to configure me WiFi for R720 AP

[Bryce]

Hello,
My house was previously running on 3 ruckus R510 AP’s. I recently bought three R720 AP’s to work with my 2 gig internet. I have unplugged all the R510 AP’s and plugged in just one of the 720 AP’s to my switch along with my router to one of the 12 ports. I see the configure me WiFi pop up. I type in the device S/N for the password. It appears to be trying to connect to the WiFi but never does. The AP currently has the power light solid green and CTL light slow blinking green with no other lights. Can you please advise how I am able to get connected to the configure me WiFi so I can set up my master AP and connect the other two AP’s?

[Bryce]

I have done this and the serial number works for the password, however none of my devices will fully connect to the WiFi. It continuously shows it is loading but never indicates that it is connected to the configure me WiFi.

[pinky_ruckus]

Hello @Bryce ,

Thank you for the response.

I would request you to please use the laptop or a computer to complete the Ruckus set-up.

Ruckus Unleashed Set-up using Web:https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Bryce]

Good afternoon,
I attempted this on my computer. It shows connected but says no internet. So I am not able to connect to the unleashed.ruckuswireless.com to configure my network.

[pinky_ruckus]

Hello @Bryce ,

Thank you for the response.

Could you please confirm if these Access points R720 s are new ones or were they previously used?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Bryce]

Hello,
The R720’s are refurbished, so they have been previously used. Is there anything additional I need to do to reset these back to factory settings?