1 ACCEPTED SOLUTION
Hi,
This is an important image for you. Please keep it for future communications with Ruckus Support.
It has below information:
AP model : R510
Version : 200.6.10.1.308
IP Address : 192.168.1.36
You are already aware of the login credentials.
I see that the AP version in very old 200.6.10.1.308. We need to upgrade this to the last version supported for R510 which is 200.15.6.212.20.
Lets follow the below 2 stage process to fix this issue.
Stage 1: Upgrade the AP software.
1. On the previous screen shot you share, click on the Menu icon (3 line icon) in the right top.
2. Under System >> Click on Upgrade >>
3. You should see option for 200.15.6.212.20.
4. Select and upgrade.
Once the upgrade is done, follow the below process to execute the command:
Stage 2: Executing the commands provided by Sonos.
1. Use a Laptop and open Putty software.
2. If Putty is not available, then you can download one from the below link:
For Windows : https://the.earth.li/~sgtatham/putty/latest/w32/putty-0.83-installer.msi
3. If you have MAC book, then
Open Terminal >> Then type "ssh admin@192.168.1.36"
Then enter the password.
4. If you want to use putty then:
Open Putty >> Enter the ip address 192.168.1.36 under "Host Name (Or IP address) section"
Then enter the username and password.
5. Once you get into the SSH from putty or Terminal, execute the below commands.
Note : I believe "Ski House FL" is the SSID which Sonos devices are connecting.
ruckus> en
ruckus# config
ruckus(config)# wlan Ski House FL
ruckus(config-wlan)# no qos directed-multicast
ruckus(config-wlan)# qos directed-threshold 0
ruckus(config-wlan)# qos directedDHCP disable
This should resolve your issue:
Below is the example from my AP.
Hi @TMKski08
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering issues with the RUCKUS setup while using Sonos and are unable to log into the RUCKUS Unleashed Application.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
First, let me help you with logging in to the Application.
Please tap on 'Manage Network' and log in using your Unleashed credentials. (Refer to the below YouTube video link for more information)
https://www.youtube.com/watch?v=L_oAReVK1qo&t=337s
Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.
If you don’t know the login username/password, please try using the default username and passwords combination provided below.
Please let me know how it goes.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
