1 ACCEPTED SOLUTION
Hi,
This is an important image for you. Please keep it for future communications with Ruckus Support.
It has below information:
AP model : R510
Version : 200.6.10.1.308
IP Address : 192.168.1.36
You are already aware of the login credentials.
I see that the AP version in very old 200.6.10.1.308. We need to upgrade this to the last version supported for R510 which is 200.15.6.212.20.
Lets follow the below 2 stage process to fix this issue.
Stage 1: Upgrade the AP software.
1. On the previous screen shot you share, click on the Menu icon (3 line icon) in the right top.
2. Under System >> Click on Upgrade >>
3. You should see option for 200.15.6.212.20.
4. Select and upgrade.
Once the upgrade is done, follow the below process to execute the command:
Stage 2: Executing the commands provided by Sonos.
1. Use a Laptop and open Putty software.
2. If Putty is not available, then you can download one from the below link:
For Windows : https://the.earth.li/~sgtatham/putty/latest/w32/putty-0.83-installer.msi
3. If you have MAC book, then
Open Terminal >> Then type "ssh admin@192.168.1.36"
Then enter the password.
4. If you want to use putty then:
Open Putty >> Enter the ip address 192.168.1.36 under "Host Name (Or IP address) section"
Then enter the username and password.
5. Once you get into the SSH from putty or Terminal, execute the below commands.
Note : I believe "Ski House FL" is the SSID which Sonos devices are connecting.
ruckus> en
ruckus# config
ruckus(config)# wlan Ski House FL
ruckus(config-wlan)# no qos directed-multicast
ruckus(config-wlan)# qos directed-threshold 0
ruckus(config-wlan)# qos directedDHCP disable
This should resolve your issue:
Below is the example from my AP.
Hi,
The command Sonos technical support team provided should be entered in the Ruckus Access Point (AP).
The Access Point is the device which broadcasts the SSID where you connect your Laptops\Mobiles Wifi to get internet. Should look something like this
We are trying to help you in getting into the AP to execute the commands provided by Sonos tech team.
So to access the AP, we can do this either by Laptop or mobile app. But the Laptop or mobile has to be connected to the Wifi.
Since you have the Unleashed app, click on Manage Network and enter the credentials you have configured\received from lennar.
If you can login please let us know so that we can guide you further.
