Cannot connect Sonos wireless sub to Ruckus Router

[Timyee19]

Hi. 
I am having trouble connecting my Sonos Sub to my network. Can I please get assistance troubleshooting? 

[Imran_ruckus · Accepted solution]

Hi  @Timyee19 

Greetings!

Thank you for your response and the update.

Please follow the mentioned steps, and please execute Configuration Commands

Once the upgrade is complete, please proceed with the following steps:

1. Launch PuTTY from your laptop.

• If you don’t have PuTTY installed, download it here:
  🔗PuTTY for Windows

2. Connect via SSH:

• Open PuTTY.
• In the “Host Name (or IP address)” field, enter: 192.168.1.177 (based on information you provided).
• Enter your username and password when prompted.

3. Run the following commands:
(Please replace “your Wi-Fi name” with your actual Wi-Fi/SSID name, enclosed in double quotes if it contains spaces)

ruckus> en

ruckus# config

ruckus(config)# wlan "your Wi-Fi name"

ruckus(config-wlan)# no qos directed-multicast

ruckus(config-wlan)# qos directed-threshold 0

ruckus(config-wlan)# end

ruckus(config)# end

ruckus(config-wlan)# qos directedDHCP disable

This configuration should help resolve the issue.

Here’s an example of PuTTY command line output from my lab for reference: (Bold fonts are commands to execute)

login as: admin

Please login: admin
Password:
Welcome to Ruckus Unleashed Network Command Line Interface
ruckus> en
ruckus# config
You have all rights in this mode.
ruckus(config)# wlan "Your Wi-Fi Name"
The WLAN service 'Your Wi-Fi Name' has been created. To save the WLAN service, type 'end' or 'exit'.
ruckus(config-wlan)# no qos directed-multicast
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-wlan)# qos directed-threshold 0
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-wlan)# end
The WLAN service 'Your Wi-Fi Name' has been updated and saved.
Your changes have been saved.
ruckus(config)# end
Your changes have been saved.
ruckus# ap-mode
You have all rights in this mode.
ruckus(ap-mode)# set qos directedDHCP disable
Direcet DHCP is Disabled
OK
ruckus(ap-mode)#
 

Once done with the commands, please reconnect your SONOS setup and check. 

Please let me know how it goes or if you need any further assistance.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Timyee19 
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Timyee19]

Hi. 
Is there a way to help distinguish if my set up is? 

[Imran_ruckus]

Hi @Timyee19 
Greetings!!!

Thank you for the response.

Is it a home RUCKUS device setup from Lennar Homes or a Work setup (Enterprise Customer)?

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Timyee19]

Thanks! This is a home ruckus setup.