Cannot access Ruckus app

[Vind24]

Hi,

I cannot access my ruckus app, it tells me that I am not on an unleashed network, which is not the case. The password also is not incorrect, please guide on how to fix this issue? 

[Imran_ruckus]

Hi @Vind24 

Thank you for the response and the update.

As your Access Points are on an older version 200.13.6.1.319 please upgrade them.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.13.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work/suggests)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-fo...

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Vind24]

I am trying to perform an online upgrade on the browser, let's see if that will help. Also, how I make this thread private? not sure if I want my Mac address floating around on a community forum.

[Imran_ruckus]

Hi @Vind24 

That will not be an issue.
However, I have edited your post and deleted the mac addresses.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Vind24]

Thank you. Now that we don't need the pictures, Can you delete the pictures? They also contain the MAC address.

[Imran_ruckus]

Hi @Vind24 

I have deleted the screenshots as well.

Please perform the Access Points upgrade to the recommended version and let me know if you need assistance at any point.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.