Cannot Connect to Configure.me

[hjkim1187]

I recently purchased a previously owned Lennar home and I am struggling to get RUCKUS set up. So far I have:
- Factory reset master AP (identified by solid green CTRL light)
- Connected 2 APs to one of 12 ports
- Connected coax -> ISP modem -> wireless router -> switch (one of 12 ports)
- Confirmed internet connection by wifi connection via router
wired connection from switch to computer
- Identified configure.me wifi connection

The step that I am having trouble is actually trying to connect to Configure.Me-XXXXXX network. I have tried both my iPhone, and Macbook without success. For the phone, it just constantly shows its attempt at connecting to the network. When I try to use RUCKUS Unleashed app, I get "You are connected to config.me however the connection to the Unleashed AP is not established yet..." For the laptop, after 20-30 seconds I get unable to connect to the wifi icon.

Since they are typically requested, I was going to upload photos of the switch set up and AP lights but for some reason the forum states "You do not have permission to upload images."

Thank you in advance for your assitance

[Wordy068]

Here are some common solutions to fix your iPhone's Wi-Fi connection issues:-

Basic Checks:-

• Ensure Wi-Fi is turned on:- Go to Settings > Wi-Fi and make sure the switch is green.  
• Check Wi-Fi range:- Move closer to your router to see if the signal improves.  
• Restart your iPhone:- A simple restart can often resolve temporary glitches.
• Restart your router:- Sometimes, a router reboot can fix connectivity issues.  

Forget the network and rejoin:-

• Go to Settings > Wi-Fi.  
• Tap the "i" icon next to your network.  
• Tap "Forget This Network."
• Rejoin the network by entering the password.

Reset Network Settings:-

• Go to Settings > General > Transfer or Reset iPhone > Reset Network Settings.  
• Note that this will delete saved Wi-Fi passwords.  

Disable and Re-enable Wi-Fi:- Turn off Wi-Fi in Settings, wait a few seconds, then turn it back on.

More details assistance below.

https://thegeekpage.com/iphone-not-connecting-to-wifi/

[Imran_ruckus]

Hello @Wordy068 

Greetings!!!

I hope this message finds you well.

This issue in this thread is more on factory resetting of the Access Points.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community