Can't connect to wireless when near access point with rapidly flashing green CTL light

[BillH]

On November 25, 2024 one of my access points stopped providing wifi. I noticed a week later that this is still a problem and the CTL light was rapidly flashing, with no lights on the 5g or 2.4g indicators. I pushed the reset button for 10 seconds and the access point rebooted and now still does not provide wifi. The CTL light flashed green slowly for hours and the 5g and 2.4g lights remained off. The next morning, the CTL light is again flashing green rapidly and I cannot connect to wifi and the 5g and 2.4g lights remain off. How can I get this access point back online? I have two access points and the other one works fine, so I don't think I have a problem with my internet service. Thank you.

[pinky_ruckus]

Hello @BillH ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[BillH]

Thank you for your help. It turns out that after over 4 years in our house that was built with Ruckus system installed we had been using the AT&T wireless box exclusively and never even connected to the Ruckus due to the incorrect wiring shown in the picture. The Ruckus is now working and I can receive a wireless signal again in locations farther from the AT&T box. 

[pinky_ruckus]

Hello @BillH ,

Greetings!

Thank you for sharing the response.

We are glad to know that you were able to enable the receive the wireless signal and the RUCKUS setup is now working

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.