Can't connect to wireless when near access point with rapidly flashing green CTL light

[BillH]

On November 25, 2024 one of my access points stopped providing wifi. I noticed a week later that this is still a problem and the CTL light was rapidly flashing, with no lights on the 5g or 2.4g indicators. I pushed the reset button for 10 seconds and the access point rebooted and now still does not provide wifi. The CTL light flashed green slowly for hours and the 5g and 2.4g lights remained off. The next morning, the CTL light is again flashing green rapidly and I cannot connect to wifi and the 5g and 2.4g lights remain off. How can I get this access point back online? I have two access points and the other one works fine, so I don't think I have a problem with my internet service. Thank you.

[pinky_ruckus]

Hello @BillH ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that one of your Ruckus APs is not working and the CTL light is blinking yellow.

Could you please let me know to which port of the RUCKUS ICX-7150-C12P Switch the affected AP is connected? Please share the picture of the same, as shown in the below screenshot.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[BillH]

He

Here is the requested picture. I do not know which of the two blue cables connects to the affected AP though as they both are routed into the wall and are both identical. Is there another way to tell?

[pinky_ruckus]

Hello @BillH ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. 

Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Thank you for you patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community