10-30-2023 09:26 PM
Can’t connect to rukus page using the ap’s IP address directly. super/sp-admin dose t work.
unleashed app doesn’t work in iOS saying in need to connect to WiFi which I am
11-03-2023 01:39 PM
Greetings!!!
Thank you for contacting RUCKUS Community.
I hope you are doing well!!!
Thank you for the information you shared.
Could you please let me know if this is a Lennar Home setup? Please confirm.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
11-03-2023 02:56 PM
Yes this is Lennar home
11-03-2023 03:02 PM
Hi @sudarshangaja22
Greetings!!!
Thank you for contacting Lennar Home Community.
Hope you are doing well!!!
Thank you for the detailed information you shared.
As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. Wi-Fi network through the RUCKUS Access Points just works fine.
This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.
Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.
Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.
If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.
How to find my Ruckus “Devices IP address” using free applications:
You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in
Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
11-03-2023 04:06 PM
I am not able to log in or might have lost my correct credentials and forgot password doesn’t work if I use AP’s up site