CommScope RUCKUS Community Forums

Ede185 · ‎07-22-2023

Since the last storm, I’m unable to access the Ruckus Unleashed Home App on my smart device. All AP’s are working fine and we have wifi throughout the house. There may be one or two switch ports that do not work anymore but the rest are working.

Switch is a Ruckus ICX-7150 - 12P

Jayavidhya · ‎07-25-2023

Hi @Ede185

Please try to access the Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

Lex · ‎07-27-2023

Hi!

I have the same problem but I don’t know how tho find my IP address and what website should I go to the browser to put in my IP address?
Thanks!

Jayavidhya · ‎07-27-2023

Hi @Lex

Greetings of the day,

As the case was raised by @Ede185

To avoid confusion please open a new case explaining all the detailed description of the issue.

Best regards,

Jayavidhya

Lennar Home Community

Ede185 · ‎07-24-2023

Jayavidhya,

Thank you for the help. I checked all the status lights and here is what I have found so far. We have 4 AP's, 3 of them have the same lights showing:

3 AP's showing: 5G = Green, 2.4G = Green, Air = Off, CTL = Off, PWR = Green

1 AP showing: 5G = Green, 2.4G = Green, Air = Off, CTL = Green, PWR = Green

The Switch has the following status lights in solid green, here are the lights based on the numberings of the link to the switch you included.

#2, #7, #16, #12, = Solid Green

#10 & #11 = all but 2 Cat5's are solid green and one port does not work anymore (I checked every port with my laptop, Port #5 does not work)

Although we have Wifi throughout the house, I can't get into the Ruckus-Unleashed App to access >>Manage Network<<

Hope you can help me out with this issue.

Thanks,

Ede185

CommScope RUCKUS Community Forums

Can’t access Unleashed Home App