Brief amber lights and shuts off

[dawile]

I moved into a previously owned house and was trying to factory reset the ICX1750. I couldn't connect with a terminal and noticed that when powering on, I get all the status lights very briefly flash and die. 

I have uploaded the video to  https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz as wile_20250722.mp4

Thanks,

David

[Imran_ruckus]

Hi @dawile 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with a RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 20-25 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[dawile]

The behavior was identical. A brief flash of all amber and then they go off. You can see it in the video.

[Imran_ruckus]

Hi @dawile 

Thank you for your response.

Could you please perform the multiple reset steps as mentioned in my previous post and let me know the outcome?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[dawile]

I did perform the multiple reset steps as you requested and the outcome was identical all 25 times.