Bought house from previous owner

[Brajeshsahu]

Hi Community,

I bought this home from previous owner and I did not get any credentials for ruckus switch. I connected my router to the switch. The wifi information given in the big white internet box is not showing up (Lennar-xxxxx)

Could someone please guide me step by step to setup the switch and internet.

Thanks in advance 

Brajesh

[Brajeshsahu]

Do I need to do full reset, probably previous home owner would have changed the ssid and password 

[Imran_ruckus · Accepted solution]

Hi @Brajeshsahu 

Greetings of the day!!!

Thank you for the response and the information you shared.

Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[Brajeshsahu]

Thank you very much Imran, I did full reset and followed the process mentioned on above links. Its working like a charm !!!

[Imran_ruckus]

Hi @Brajeshsahu 

Greetings of the day!!!

Thank you for the response and update.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Best regards,

Imran Sanadi

Lennar Home Community.

[showron]

Hi, I have a similar problem, I bought a house with two AP. However they are not powered on. Do I need a ruckus switch to power them on? I connected the ethernet cable to a tp-link switch but it did nothing (my other connections are working). Should I buy a Ruckus injector? I just need help to get the power on (they are mounted on the ceiling).