BAD FIT KERNEL IMAGE FORMAT

[cgarcia]

I have tried everything to fix this and still getting the same error

[Imran_ruckus]

Hi @cgarcia 

Greetings of the day!!!

Thank you for sharing the requested information.

Software Recovery cannot be performed via USB drive at this point.

Based on the troubleshooting conducted, it appears that your ICX-7150-C12P Switch is currently stuck in boot mode. You have followed the recommended troubleshooting steps, such as resetting with a paper clip and performing a Software Recovery. However, it seems that the switch has a corrupted image that cannot be recovered, and the issue persists.

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

Feel free to contact us via chat. Copy and share the link from the post (URL), and paste it into the chat when prompted to start the unit replacement.

Please follow the steps as shown in the example below:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[demoadkison]

Hello!

I am having the same issue. I have tried a hard reset 30-40 times. I have attempted a software reset. Whenever I try to update_primary or _update secondary it times out. I try to go through and reboot and get the bad kernel image. 

[cgarcia]

I was in the same boat and finally got Ruckus support to do an RMA with me. My support came from Lennar homes chat support only. Please follow the instructions Ruckus support provide and upload screenshots or whatever they need before they can help get an RMA for you. 

Given these circumstances, the switch will need to be processed for an RMA (Return Merchandise Authorization), which essentially means that it should be replaced.

[demoadkison]

Thank you!

[Imran_ruckus]

Hi @demoadkison 

Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

I hope this message finds you well.

I wanted to inform you that the issue you referenced was initially raised by @cgarcia  and has since been resolved. However, I see that you have posted another inquiry on the Lennar forum. Kindly refer to the following link for that thread:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Issue-with-bad-kernel-image/...

For continuity and efficiency, please follow the existing thread, and I will be happy to assist you further.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community