CommScope RUCKUS Community Forums

onptl7095 · ‎06-13-2023

My app is not working. It keeps saying that I am not connected to the network. I have verified that I am connected to the network. I have deleted the app, I have reinstalled the app, and I have also done the same on my wife's cellphone. I keep getting the same results. What can I do? Is there an issue with the app that is being worked on? I am able to access Unleashed from my laptop, but obviously would love to be able to access it from my cellphone which is an Apple iPhone 12 Pro Max. The cellphone is up to date with iOS 16.5.

Bcliff8285 · ‎06-14-2023

This seems to be effecting many of us. Something has to be wrong with the Unleashed platform.

Imran_ruckus · ‎06-14-2023

Hi @onptl7095

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your Unleashed App is not working.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Imran_ruckus · ‎06-22-2023

Hi @onptl7095

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Apologies for the inconvenience caused.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in a post previously and once again sharing it below.