Apartment recover

[Dawsonh]

I moved into an apartment with a ruckus access point. About 2 days ago my access point stopped giving WiFi and now shows a recover me connection in the WiFi networks. I do not know the password to login to recover me, and I do not know how to get my WiFi to work again.

[Imran_ruckus]

Hi @Dawsonh 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

I understand the concern regarding the Access Point showing the “Recover.Me” Wi-Fi network. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

The “Recover.Me” SSID usually appears when the RUCKUS Access Point has either lost its configuration or entered recovery/setup mode unexpectedly.

Please try the following steps:

1. Disconnect the power from the Access Point for about 30 seconds.

2. Reconnect the power and wait 5–10 minutes for the AP to fully boot up.

3. Check if your regular Wi-Fi network reappears.

If that doesn’t work, please share:

• The exact model number of the Access Point
• A photo showing the status lights on the AP

This will help us guide you further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Dawsonh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Dawsonh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Dawsonh 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support