This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject

 

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

Ruckus Wireless
RUCKUS Self Help |   ASK the Pack
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Ap went down

MikeyH
New Contributor II

‎02-05-2023 09:16 AM

Had a power surge and Ap went down. Did a power cycle and a factory reset and that did not do anything. Even tried to console in and recover software, but could not get that to work. Just need to RMA the device and get a new one set up. Any recommendations on fixing the issue if a power surge happens?

0 Kudos
Reply
15 REPLIES 15

Jayavidhya
Valued Contributor III
In response to MikeyH

‎02-08-2023 07:20 AM

Hi @MikeyH 

 

Thank you for the details provided. Based on your troubleshooting you have done, since
the device is no longer responding, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

 

Chat direct access Link:
https://support.ruckuswireless.com/contact-us

 

Best regards,

Jayavidhya

Lennar Home Community

0 Kudos
Reply
Labels
Copyright © 2026 Khoros, LLC