Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

[mrq201]

I decided to post a new one.  I am getting this same error, and I have seen many others have had this same issue.  Has Ruckus support finally resolved this?  I tried the reset with a pin and now, all I have is a green power light with all of the other lights blinking.  Please please please.  How do I get this resolved?

I have the ruckus 7150-C12P.

[mrq201]

Ok i did it.  What do i do next.  I didn't get an address or shipping label to send the defective unit back?  Do I need to send it back?

Case is 02033195.

[Imran_ruckus]

Hi @mrq201 

Greetings!

Thank you for your response.

For further information regarding the RMA process, we kindly request you to contact support using the same link provided earlier. Our role is to assist with technical queries and facilitate the approval of RMAs.

Thank you once again for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mrq201]

Is it just plug and play or does the switch have to be configured?

[Imran_ruckus]

Hi @mrq201 

Greetings!!!

Thank you for your response.

No additional configuration is required. Simply connect the Ethernet cables of your devices to any of the 12 available ports on the switch. (Please refer to the screenshot below for guidance.)

Kindly note that this case is now closed as RMA on this has been completed. Should you require further assistance, please feel free to raise a new case.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support