Amber/Orange light on "SYST" & Green light on "PWR" & NO lights on APs after a power outage

[mrq201]

I decided to post a new one.  I am getting this same error, and I have seen many others have had this same issue.  Has Ruckus support finally resolved this?  I tried the reset with a pin and now, all I have is a green power light with all of the other lights blinking.  Please please please.  How do I get this resolved?

I have the ruckus 7150-C12P.

[Imran_ruckus]

Hi @mrq201 

Thank you for your response.

Yes, as the first step, please perform a physical hard reset using a paper clip by pressing the reset button multiple times minimum of 35 to 40 times.

You can refer to the following RUCKUS Lennar Knowledge Base article for detailed instructions on the hard reset process:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

If the hard reset does not resolve the issue, the next step would be to proceed with the Software Recovery process. Please note that for MacBooks, an external adapter is required.

Additionally, could you please confirm if you have access to a Windows laptop to perform the recovery?

Let me know how it goes.

Thank you again for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @mrq201 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mrq201]

I am waiting for the adapter to be delivered.

[Imran_ruckus]

Hi @mrq201 

Greetings!

Thank you for your response and the update.

Please keep me informed on your progress, and don’t hesitate to reach out if you encounter any issues or need assistance at any point during the process.

Thank you once again. We truly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[mrq201]

Can you send the specific instructions for a MacBook please?