How do I get a TAC for a RMA??

[gary_fixelle]

It's appalling that Ruckus has treated Lennar customers quite differently than ANY other customer and in fact treats them like garbage and think that this is acceptable. In the future, I would NEVER purchase products from a company that shows such disrespect simply because the owner purchased from a builder like Lennar. Can you imagine if a company like CDW who sells to small and large business organizations had an agreement with Ruckus to provide ineffective and 2nd class support simply because they were provided a small discount on their purchase?  Do you believe that their customers would buy ANY more products?  This is a disgusting business practice by Ruckus and needs to end immediately!

[Imran_ruckus]

Hi @gary_fixelle 

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community. 

I noticed that you have submitted another post on the Lennar forum (please see the link below). Kindly follow the same thread, and I will be happy to assist you further.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-2nd-class-support-sim...

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community