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After latest R550 unleashed upgrade this morning, cannot connect to AP

StefC
New Contributor II

 I have three R550 AP's connected PoE to the switch, and the network has been running fine for months. Ruckus unleashed this morning stated that an upgrade was required. I have done an upgrade multiple times before. The first two APs upgraded fine (green ticks) and the standard message said master AP is rebooting. I had no error messages, but could not connect the wireless network afterwards. As such, I also can't log into Ruckus Unleashed as I am not on the network. I can log on as admin by pointing at the ip address of the master through a browser. All APs show the same version sion 200.18.7.1.302

The wifi on my router still connects to the internet fine - its just the Ruckus aps around the house that have stopped working since the upgrade

How can I get my network back please (I wish I hadn't obeyed the upgrade message now 😉 Many thanks in advance for your help.

1 ACCEPTED SOLUTION

Imran_ruckus
Community Manager
Community Manager

Hi @StefC 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

Kindly refer to your other post that you have raised. Below is the link.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/R550-not-accessible-after-up...

We appreciate your cooperation and look forward to resolving this matter for you promptly.

 

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

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