Access to the router

[ankitzala]

I need to access my router and it says I am not authorized. This was given to me by Lennar builder. I have the login and password but somehow my router is not attached to that login

[Imran_ruckus]

Hi @ankitzala 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please confirm whether you recently moved into the Lennar Home? If not, was the setup working properly previously?

2. Could you please confirm if you are referring ‘Router’ to RUCKUS ICX-7150-C12P Switch or RUCKUS Ceiling Mounted Access Point’s Wi-Fi?

3. Please share a screenshot of the message that says “I am not authorized”? Please log into your RUCKUS Account before uploading these photos/screenshots.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Kindly help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @ankitzala 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested queries from my last post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[ankitzala · Accepted solution]

Hi Imran

Thanks for reaching out.... I was able to recover my username and password. I have the access now.

[Imran_ruckus]

Hi @ankitzala 

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support