Hi @Muyfo
Greetings!!!
Thank you for the response and the information.
Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with unable to get the IP address from the ISP DHCP server, even after checking with an external power adapter and ISP router connection it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.
Please follow the steps as shown in the below example:
As shown in the below picture, copy the link and share it via chat from the link provided below:
The below link is to contact us by chat (only)
https://support.ruckuswireless.com/contact-us
Please let me know if you have any queries in this regard.
Thank you again. We appreciate your patience and understanding.
Did I answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
