Access point offline

[Muyfo]

Need help reconnecting an offline access point. I have two AP.  The master works fine but the other has a solid green on the PWR and a slow flashing green on the CTL. 

[Muyfo]

The access point is now indicating a solid green on the pwr, and no light on CTL and the 2.4G and 5G are yellow. The ruckus unleashed app is recognizing the AP as well but non of the clients are connected to it. 

[Imran_ruckus]

Hi @Muyfo 

Greetings!!!

Thank you for the information you shared.

Please note, that Amber lights on 2.4G and 5G is a normal behavior. And CTL light will be only on the Master Access Point.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F...

Please check connecting the Wi-Fi network from the Access Points and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Muyfo]

How do I "check connecting the Wi-Fi network from the access point". How can clients connect to the access point now that it's been recognized in my network 

[Imran_ruckus]

Hi @Muyfo 

Greetings!!!

You could try to connecting to the SSID/Wi-Fi network which is broadcasted from your RUCKUS Access Points.

You can check your Access Points Wi-Fi Network name details by logging into the Unleashed system. (Please refer to the below screenshot)

Please check and let me know if you are able to connect.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Muyfo]

Hello and thanks for your continued help. When I log into my unleashed network. The WiFi network is only connected to the master AP. The affected AP is indicated but no clients can connect to it. Can I please get some details on how the networks in our house can share the two AP rather than just one?