I continue to have connectivity issues with tv's and smart devices. I believe the issue lies with the AP's. I'm tempted to do a factory reset on access points, but not sure if it will fix the problem cause more issues I cannot resolve. Please advise how I can fix.
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Thank you for the detailed information you shared.
As per the case description, I understand that your RUCKUS setup is not working, with connectivity issues with the smart devices.
As per the light status of the Access Points you explained, they seem normal.
Could you please let me know if you can connect to the Wi-Fi Network from RUCKUS Access Points? If you can connect, are you able to find issues like some websites are not loading, websites loading slow, etc.,?
Please confirm and let me know if you have any queries in this regard.
Thank you for the response and the information you shared.
This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.
Please follow the below steps and help us with the queries:
1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P
I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications: