Access Points

[Jsonh28]

Hello,

I continue to have connectivity issues with tv's and smart devices. I believe the issue lies with the AP's. I'm tempted to do a factory reset on access points, but not sure if it will fix the problem cause more issues I cannot resolve. Please advise how I can fix.

R320 Access Points are as follows:

Downstairs                             Upstairs

PWR - green                           PWR - green

CTL - green                             CTL - off                    

AIR - off                                   AIR - off

2.4G - amber                          2.4G - amber

5G - amber                             5G - amber

[Imran_ruckus]

Hi @Jsonh28 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with connectivity issues with the smart devices.

As per the light status of the Access Points you explained, they seem normal.

Could you please let me know if you can connect to the Wi-Fi Network from RUCKUS Access Points? If you can connect, are you able to find issues like some websites are not loading, websites loading slow, etc.,?

Please confirm and let me know if you have any queries in this regard.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jsonh28]

To:​RUCKUS Community Notifications​

Tue 11/7/2023 1:37 PM

Hi Imran,

Thanks for the prompt response yesterday.

Those are the issue I’m having. The AP’s appear to be connected however, apps are loading slowly or not at all (i.e. Netflix, Prime, YouTube, RING, etc.)

[Imran_ruckus]

Hi @Jsonh28 

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[brianhoppy07]

What are the steps to take if you are unable to find/locate the IP of the switch?  I have attempted all the ways identified above to locate the IP and have been unsuccessful.