11-06-2023 01:13 PM
Hello,
I continue to have connectivity issues with tv's and smart devices. I believe the issue lies with the AP's. I'm tempted to do a factory reset on access points, but not sure if it will fix the problem cause more issues I cannot resolve. Please advise how I can fix.
R320 Access Points are as follows:
Downstairs Upstairs
PWR - green PWR - green
CTL - green CTL - off
AIR - off AIR - off
2.4G - amber 2.4G - amber
5G - amber 5G - amber
11-17-2023 03:31 PM
amber SYST light and green PWR lights are lit.
11-17-2023 03:56 PM
Hi @Jsonh28
Thank you for the detailed information you shared.
As you mentioned and from the pictures you shared I can see, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.
Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.
Please follow the below steps to fix this issue:
First, we will try to reset the Switch as described below VIDEO:
1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.
2. Please try to press the reset button using a paper click or a small stick
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4
IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.
IF RESET DOESN’T WORK: Please follow the below steps.
If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.
Below is the Guide and Video Link to perform the Software recovery process:
Please refer to the below guide and Video link:
Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo
Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.
Please let me know if you have any queries in this regard.
Thank you again for your patience and understanding.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.
11-17-2023 04:42 PM
The reset seems to have worked SYST and PWR lights are both green and access points are now connected. Thank you for all your help! Have a nice weekend!
11-20-2023 07:28 AM
Hi @Jsonh28
Thank you for the response.
Great!!! Good to know that the issue is now resolved.
We appreciate your time and patience on this case.
Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.
Have a great week ahead!!!
Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.
Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.