Access Points will not power on after Power Outage

[Cmi1883]

I am having the same issue as above in the thread. No power to my Ruckus. Last time, an engineer needed to remotely repair my Ruckus. Please help do the same. I cannot repair it myself.

[Sgatjens]

Hello,

Could you please provide a detailed description of the issue you are experiencing, including any error messages you may be seeing? This will help us better understand the problem.

Additionally:

• When did the issue start?
• Do you see any lights on the Ruckus switch (white box in the closet)?

[Imran_ruckus]

Hi @Cmi1883 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Access Points with no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Cmi1883 

Please provide responses to the queries from my previous post. This will help us move forward and resolve the issue as quickly as possible.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Cmi1883 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support