Technicians?

[Winn]

I bought a Lennar home in 2019. Where can I find a technician to service my Ruckus Wireless ZoneFlex R510? Thanks

[Winn]

A technician in Austin, Texas

[Imran_ruckus]

Hi @Winn 

Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issue you are experiencing with your RUCKUS setup. 

We sincerely apologize for any inconvenience caused and are committed to assisting you promptly.

Please don’t worry, I will guide you step by step to help resolve the issue as quickly as possible.

To better assist you, could you please provide a detailed description of the issue you are experiencing with your RUCKUS devices? Based on that, I will guide you with the most appropriate and easy steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Winn]

I have a 6 year old Lennar home in Austin, Texas. The Ruckus device is easily disrupted by thunderstorms. Sometimes there have been partial lights lit up. Now there are no lights lit on the device. There should be local technicians I can hire to help with this device. Is there? In the meantime what are the next steps to get this device working. Thanks

[Imran_ruckus]

Hi @Winn,

Greetings!

Thank you for your response and the update.

Apologies, but RUCKUS does not offer on-site technician support. However, I’ll be happy to assist you step by step.

To proceed, could you please help me with the following information?

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with requested query and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support