Access Points stopped working

[adpr]

Please call at the earliest on +1-925-999-0401 we are without internet, all access points stopped working all of a sudden, looks like some issue with the hardware or firmware or some SW glitch not sure. Need immediate help!!!

Ruckus Model: ICX 7150-C12P

SKU: ICX7150-C12P-2X10GR

Serial # FEK********

[adpr]

What do you mean by screen shot, it has stopped working now, its not booting at all

Please send the replacement on priority, and ask for only address if you all are okay to send the replacement, else I need to look into some other option and call out Ruckus solution is not good to lennar and rest of the community members. Hope you guys will understand the problem in which your system have put me, with no voice communication or way to raise the issue other than messaging with only questions coming my way 

Help!!!

[pinky_ruckus]

Hi @adpr ,

Thank you for the response.

From the response shared, I understand that you are looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @adpr ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[adpr]

You all are taking it too lightly or are not understanding the requirement. Please stop taking the test of my patience. To get where you are trying me to connect the power tester and all I have to go and buy the tester

My humble request stop the thought process here itself, if you can send me the replacement please do so or call out you cant support and dont give me anymore homework to do? I am already running through a lot! I cant handle this troubleshooting anymore Thanks 

[Imran_ruckus]

Hi @adpr 

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience. As per our policy, we require the requested videos, as outlined in Pinky’s previous response, before we can proceed further.

Please note that this forum operates on a best-effort support basis, and we will be unable to continue troubleshooting or replacement until the requested pictures and videos are provided.

Kindly share the required details at your convenience.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support