Access Points stopped working

[adpr]

Please call at the earliest on +1-925-999-0401 we are without internet, all access points stopped working all of a sudden, looks like some issue with the hardware or firmware or some SW glitch not sure. Need immediate help!!!

Ruckus Model: ICX 7150-C12P

SKU: ICX7150-C12P-2X10GR

Serial # FEK********

[adpr]

It didnt work and now we are stuck; can you please send me the replacement on priority. And enable all sort of reset at your end 

Thanks and regards

[pinky_ruckus]

Hello @adpr ,

Thank you for the response.

From the response shared, I understand that you have followed the steps online and still stuck in boot mode.   

May I please know if you have performed reset on Switch multiple times and if the reset still doesn’t work, could you please mention the point where you are getting stuck during Software recovery.. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,                                                                                                                                                                                    Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @adpr ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[adpr]

Please send me the replacement on priority, it have taken way too much time for a human to continue discussing on text/messaging. Hope you guys understand the frustration I am going through to connect and reply to you even is a pain for me. Please support and send me the portal in which I can share my address for you to ship a fresh Ruckus thanks 

[pinky_ruckus]

Hello @adpr ,

Thank you for the response.

I understand that you are still stuck in boot mode.

For us to assist you further, please share the screenshot at the point where you are getting stuck while doing Software recovery.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community