Access Points stopped working

[adpr]

Please call at the earliest on +1-925-999-0401 we are without internet, all access points stopped working all of a sudden, looks like some issue with the hardware or firmware or some SW glitch not sure. Need immediate help!!!

Ruckus Model: ICX 7150-C12P

SKU: ICX7150-C12P-2X10GR

Serial # FEK********

[adpr]

Uploaded the Photographs again, can you please provide the solution at the earliest. Its been 6 days without internet at home 

Hope to hear back at the earliest

thanks & Regards 

[adpr]

Can I have the update on the photographs uploaded and the next steps asap. We are literraly suffering!

[pinky_ruckus]

Hello @adpr ,

Thank you for the response.

Could you please confirm the name of your Google account from which the photos were posted?

Could you please confirm if the Switch is turning on or is it having Amber light on SYS and Green light on PWR?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[adpr]

I uploaded the photographs in this link shared earlier: https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

It is having Amber light on SYS (This also flashes Green every few minutes) and Green light on PWR

Hope this helps, please give me the resolution or call me if we need to work on the system. This messaging is creating a huge delay. Please HELP!!!  

[pinky_ruckus]

Hi @adpr ,

Thank you for the response.

From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the process as explained in the article and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.