Access Points not powering on after changing modem & router

[koltenp]

I am attempting to reconnect to my APs after a modem/router change. I am able to power up my switch - with green lights and wired connectivity - but not able to get any lights on the 2 APs (510) in the home. I attempted to reset both APs but still no lights or power.

Any guidance you can provide would be greatly appreciated. Thank you. 

[koltenp]

Everything except the APs are working, though... That's still what you are recommending?

[Imran_ruckus · Accepted solution]

Hi @koltenp 

Thank you for the response.

APs are PoE devices that are not getting power from the Switch PoE ports causing this issue.

You can proceed with the replacement.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[koltenp]

Thank you. I have completed the communication in the chat.

[Imran_ruckus]

Hi @koltenp 

Thank you for the response.

Great!!! Good to know that you have filed an RMA requested on the chat. You will soon receive the replacement.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @koltenp 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further? Please help us with the requested information.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.