I switched out my current modem/router to a newer version to support higher speed from Spectrum and now my access points have no lights on them at all. I unplugged the Ruckus and plugged back in but no change, still no access lights are on. How can I fix? Limited to no technical skills with this sort of thing.
Thank you for the detailed information you shared.
As per the case description, I could understand that your RUCKUS Access Points are not getting power after updating the Router to a newer version.
Could you please let us know the answers to the below queries to assist you better?
1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)
2. Also, please Make sure it is plugged into a well-known outlet/power source.
3. May I know how many Access Points are connected to the Switch?
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to the above queries or if you have any queries in this regard.
Putty is an application used to access the CLI (Command Line Interface) of the Switch to check the configuration and for troubleshooting the issues.
Once you confirm the Switch IP address, please follow the guide “How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices" which is shared in one of the previous posts and share the output of the commands mentioned in the same post.
Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.
Thank you again for your patience and understanding.