Access Point

[NickM0511]

Hello -

I have a Lennar Smart Home that utilizes the Ruckus access points. We are connected to AT&T as our internet provider and after being on the support line with them, the gateway and connection is working as it should. One of the access points in the house is not showing anything lit up except for the power and the other access point appears to be working normally, as the 2.4 and 5.0 lights are on. I had an issue like this previously after a power outage, and a tech was able to remote in and solve the problem. Please let me know what is needed for assistance on this. 

[Imran_ruckus]

Hi @NickM0511 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

As this case/post was raised long back, which is now closed.

Could you please raise a new post with the above description and what you have tried to resolve this issue?

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[NickM0511]

I am not even seeing the second AP being recognized at this point. 

The Master AP seems to be working normally, but the other one was showing as disconnected before and now not even showing up.