Access Point does not have power

[jpreynol]

My access point does not have any power as all the lights are not displayed. The switch appears to be working though. 

[jpreynol]

I don’t have a windows pc hence why I am using a Mac. How is that a responsible response. This is clearly a ruckus issue 

[jpreynol]

Jason Reynolds <jreynol@gmail.com>	4:39 PM (3 minutes ago)
to Ruckus

This is unacceptable customer service at this point. All I have are Macs in my household and the forum told me to use a windows based computer. This is a ridiculous response. Ruckus' stance first is "for Lennar Homes customers will no longer be handled by phone or email." Therefore this forum is the only way to resolve an issue for those living in a Lennar Home. The support is inadequate at best. Next once I use the forum I am told I need to purchase a laptop or desktop that is Windows based to rectify the issue. This a dangerous precedent for Ruckus. Ruckus has a fiduciary responsibility to provide adequate support and to not expect customers to purchase windows based computers just to solve their own companies problems. 

I am well aware of the issues Lennar Home owners are experiencing because you Ruckus decided to make it public information with a forum. 

Either provide an adequate resolution or I am going to sue. 

[Imran_ruckus]

Hi @jpreynol 

Apologies for the inconvenience, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note that this forum is on best best-effort support basis.

As per our part of the process and policies we must check all the recommended troubleshooting steps for the issue. This is a software issue and can be fixed following the software recovery. The warranty is not covered for software issues.

Let me check internally what best we can offer. Meanwhile, we recommend that you seek outside help or a technician.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @jpreynol 

Greetings of the day!!!

Thank you for sharing the requested information on the private chat.

Based on the troubleshooting done, you confirmed, and we saw that after the reset, booting up the Switch, and after trying the software recovery process, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[BlowBoatTech]

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