CommScope RUCKUS Community Forums

Jeanpaulpr · ‎02-01-2023

My Ruckus Access point is dead after a power outage. Few years ago it happened and I was transferred to an engineer from Ruckus who remotely was able to restarted and make it work again. Since now this community thread is the new support model for Lennar Ruckus customers, how can I get it fixed now?

Imran_ruckus · ‎02-03-2023

Hi Jeanpaulpr

Greetings of the day!!!

Thank you for the information you shared.

As I can see from the pictures you shared, the PoE is in the disabled state on the Switch. By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Please confirm once it works or please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

View solution in original post

Imran_ruckus · ‎05-18-2023

Hi @onptl7095

Thank you for the response.

We will get back on your new case shortly.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Jeanpaulpr · ‎02-03-2023

Problem solved. Thanks!

Imran_ruckus · ‎02-03-2023

Hi Jeanpaulpr

Thank you for the response.

Great!!!

Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Have a great weekend ahead!!!

Thank you again for contacting RUCKUS Lennar Home Community.

Jeanpaulpr · ‎02-03-2023

Thanks you. Have a great weekend you too!

CommScope RUCKUS Community Forums

Access Point dead after outage