ATT Fiber and Ruckus Unleashed

[Shopfax5]

Greetings All JEDI,

I have several Lennar home issue. All deal with a Ruckus switch. I DO NOT have a Ruckus switch in the mix.

Enviroment:

1 ATT Fiber WBS320-500 device

1 NetGear GS516PP POE+/POE++ Switch 

1 Unleashed R650 (as Master)

What I do know

The R650 & the Netgear switch are work just fine. I am using them as we speak to send this issue.

I am on a different ISP (Spectrum).

Issue:

Getting ATT device to hand off WAN IP info to R650.

1. ATT WBS320-500 is in "IP Passthrough" mode

2. "IP Passthrough" ask for WAN MAC address of the R650 (Port1) and it see it from the pull down option.

3. R650 is in GATEWAY mode / DHCP. Waiting to receive WAN IP from ATT.

4. WAN Port1 on R650 goes to one one the Yellow ports on the WBS320-500.

5. LAN POE Port 2 on R650 goes into one of the POE+ ports on the Netgear swtich.

4 I have a second call into ATT support (Local ATT Technician)

[pinky_ruckus]

Hi @Shopfax5 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues connecting your ATT network with the Ruckus R650 device.

Also, you mentioned that the R650 device and Netgear Switch are working fine with the Spectrum ISP.

I understand that the IP pass through is enabled for your ATT WBS320-500 device.

I would request you to please disable the IP pass through on your ATT device.

To disable the IP pass through, you’ll need to log into the ATT WBS320-500’s admin interface and turn off or uncheck the IP Passthrough option, under Firewall.

This will stop it from forwarding the WAN IP directly to the R650.

After disabling, make sure to reboot the ATT device and the R650 so they can renegotiate their IP assignments properly.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Shopfax5 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Shopfax5]

Call you join a team meeting @ 8:30am EST tomorrow. I will have  a local Ruckus Engineer on the call. I am also trying get some one from ATT also.

IT is always better to have everyone on the call (Teams Meeting), Because if we (SIS, RUCKUS & ATT) do resolve this... it will need to be put into everyone "BEST PRACTICE" to share with all future ATT fiber account. I have 3 other deals pending on the this install. Reach out to Louisse Balberan (Louisse.Balberan@commscope.com) it is his TEAMS Meeeting.

[pinky_ruckus]

Hello @Shopfax5 ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support   .

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.