APs not working

[ShahrukhKhan]

Hi
Recently my APs stopped working. I have a green power and system light on the switch (7150). I also have a green light on the port with the data coming in. No lights on the ports where my APs are plugged in. I have power cycled the switch several times, the APs work temporarily sometimes and then go dark again.
Hard reset in the switch is not working.
Please help

[pinky_ruckus]

Hello @ShahrukhKhan ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access points are not working.

Could you please let us know the answers to the below queries to assist you better?

1)  Was there any power outage before you started facing the issue?

2)  Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3)   May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Sabo822786]

I need help as well. Similarly my Rukus shows on...all green lights but no Wifi name to connect to and my APs 2.4/5 and either green, amber or not colored At All. I have tried resetting it several times and that will not work also!!! This is affecting my JOB/work! Please help!!!!

[ShahrukhKhan]

Hello and thank you very much. To answer your questions, there was no power outage from what I remember before this happened. There are 3 APs each on separate floors. I have attached pictures of the switch and the basement AP. The other APs have no lights on just like the basement. I also noticed that the Ethernet ports for the AP connections are not lighting up at all like the other Ethernet ports, so I tried to use a separate one, but that did not change anything, and the lights on the port still did not turn on. 

[pinky_ruckus]

Hello @ShahrukhKhan ,

Thank you for the response.

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.