AP

[Nikkilee]

I did the full factory reset. Configured my AP. Set up my unleashed app. Unleashed WiFi is connected but will not let me log into app . I saw forum to log in from desk top was able to get in putting IP address in url under admin username and admin password. on desktop. It will still not let me log into the app , stating I am not on the unleashed wifi but it says I’m connected . I still can manage my networks

[Imran_ruckus]

Hi @Nikkilee,

Thank you for your response and update.

If the link is not working, please check the IP address of the Master Access Point from the web browser where you were previously able to access the system. The screenshot below indicates where the Master Access Point IP address can be found. Once you find it access it in the FireFox Browser to proceed with Unleashed upgrade.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Nikkilee,

Thank you for your response and update.

If the link is not working, please check the IP address of the Master Access Point from the web browser where you were previously able to access the system. The screenshot below indicates where the Master Access Point IP address can be found. Once you find it access it in the FireFox Browser to proceed with Unleashed upgrade.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nikkilee]

The link is working. I did as directed, after the software is trying to update it gives me this screen, I am assuming that is why the software is never updated. I wait all the way to the end and it doesn't prompt me to re login it just gives me this screen page saying this

[Imran_ruckus]

Hi @Nikkilee,

Thank you for your response and update.

If the link is not working, please check the IP address of the Master Access Point from the web browser where you were previously able to access the system. The screenshot below indicates where the Master Access Point IP address can be found. Once you find it access it in the FireFox Browser to proceed with Unleashed upgrade.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nikkilee]

WHen I put in the IP address the can't be reached page pops up