AP

[Nikkilee]

I did the full factory reset. Configured my AP. Set up my unleashed app. Unleashed WiFi is connected but will not let me log into app . I saw forum to log in from desk top was able to get in putting IP address in url under admin username and admin password. on desktop. It will still not let me log into the app , stating I am not on the unleashed wifi but it says I’m connected . I still can manage my networks

[Imran_ruckus]

Hi @Nikkilee 

Greetings!!! 

Thank you for your response and update.

I noticed on the dashboard that your Unleashed system is still running an older version.
Please review and confirm the current using the screenshot below.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nikkilee]

Ok so when I am updating the software it will not update per the instructions through firefox

[Imran_ruckus]

Hi @Nikkilee 

Thank you for the response and the update.

Please share a screenshot of the error you see while trying to upgrade using FireFox web browser.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @Nikkilee 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nikkilee]

after trying to update software it gives me this screen