AP r510 not getting the power, the switch ICX 7150 C12p is getting the power

[siva]

AP r510 not getting the power, the switch ICX 7150 C12p is getting the power. Also I do not see any light in the status. kindly provide solution to resolve it

[Vásquez_Fer]

Hi @siva 

Hope you are doing well ! 

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on? 

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best Regards 

Fernando Vasquez 

[siva]

Hi,

Below is the picture of the my switch ...

swtich pic

[Yarenis]

Hi @siva 

Thank you for the information, according to the image, the Switch (ICX7150 Switch) is stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch) don't worry the next guide explains the ports locations and there are pictures about it.

Note: Please read the guides carefully before start the troubleshooting.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired