AP not working/no power: green lights on switch after factory reset

[Scanlonjn]

We have an AP that is not getting power (no lights) we have performed a factory reset and seem to have green lights on the switch. I read tutorials on it potentially being stuck on boot mode. I am not tech savvy in the slightest and this looks complicated to perform a software recovery.  Is there a contact or support line where I can receive assistance via phone or get an in home visit? Our smart home devices are also not connected And the ring is causing our doorbell to chime continuously. Please help! 

[Jayavidhya]

Hi @Randy

I didn't receive any photos of the switch. Please try to follow the below steps to solve the issue.

We cannot replace the chassis until you confirm that the hardware is damaged.

Based on your description the switch is stuck in boot mode and you won't be able to access the console connection of the switch. Please follow the below guide to install the drivers to the switch.

Brocade / Ruckus 7150 USB Serial driver MAC:

https://support.ruckuswireless.com/software/1413-brocade-ruckus-7150-usb-serial-driver-mac

Brocade / Ruckus 7150 USB Serial driver Windows:

https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

After installing the driver reboot the computer and reconnect the cable from the computer to the Switch.

if the issuer persists, please share the picture of the connections from the device manger to the computer showing all the cables connected to the ports of the switch.

Best regards,

Jayavidhya

Lennar Home Community

[Randy]

I can not gain console access via Mac or Windows. After downloading all appropriate drivers, console access is not possible as it appears the ports on the Ruckus switch are not functioning.

Also, I can not log in via the web terminal either. I obtained the proper IP address and am able to get to the Ruckus login page, however, none of the provided username/password combinations function to log in. 

This thing is clearly busted, you need to replace the unit honoring the lifetime warranty.